Refund Policy
Effective Date: May 22, 2026
At Neuro Cacao, customer satisfaction is important to us.
Returns
Due to the consumable nature of our products, we do not accept returns on opened or used items.
Unopened products may be eligible for return within 14 days of delivery.
To request a return, contact us at info@neurocaco.com with your order number and reason for return.
Refunds
Refunds may be issued for:
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Damaged items
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Incorrect items received
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Lost shipments confirmed by the carrier
Approved refunds will be issued to the original payment method within 5–10 business days.
Non-Refundable Items
The following items are non-refundable:
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Opened consumable products
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Gift cards
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Final sale items
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Promotional items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the issue.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless otherwise approved by Neuro Cacao.
Contact Us
Neuro Cacao
509 Pier Ave
Hermosa Beach, CA 90254
Email: info@neurocaco.com
Phone: 310-318-1600